Proactive Network Monitoring and Management
small business, but important business
In the small to medium size business market, technology staffs are typically over-extended or non-existent. TrueFit's preventative maintenance program is designed to complement the activities and resources of the small to medium size organization. This is achieved by a state-of-the-art performance and availability monitoring solution, combined with supplemental support and pre-scheduled maintenance from our team of experienced, certified and customer-service-oriented engineers.
program
- Proactive monitoring of critical servers and other network infrastructure
- Pre-scheduled recurring maintenance, including patch management
- On-site, remote and telephone-based support, with guaranteed callback times and a friendly, helpful voice on the other end of the line
- TrueFit Help Desk Portal access to streamline support, track incidents and provide a knowledgebase of technical data specific to your organization
- Extensive reporting to provide a monthly uptime "scorecard" for use in strategic and tactical IT planning
- Standard support hours are 8 a.m. to 5 p.m. (ET) Monday through Friday
benefits
- Proactively monitor the IT network and server infrastructure to predict and prevent IT failures and avoid costly downtime
- Identify unavoidable network failures immediately to minimize business impact of failure
- Leverage TrueFit's highly specialized and extensive technical skills inventory
- Utilize historical monitoring data, including asset management data, for IT planning purposes
- Discounted service rates for program members to further increase return on investment
Our proactive network management and monitoring solutions utilize advanced technology along with knowledgeable and expert staff to provide a stable, responsive and proactive network management environment.
Key network components are monitored on a constant basis, with the appropriate TrueFit staff alerted to any failures or symptoms of failures for hardware, software and operating systems critical to the business systems of our clients. Systems are monitored 24 hours a day, 7 days a week, 52 weeks a year. Alerts are reviewed and acted upon during our standard support hours unless otherwise specified in a service level agreement.
Advanced network monitoring, along with a structured preventative maintenance routine, virtually eliminates costly downtime and ensures your network is secure and stable. TrueFit engineers have remote access to servers, which vastly decrease the amount of on-site time involved with maintaining your network system.